Do you need help?
Common questions
PALU cares about its customers and we want to help you in any way possible. If you don't find the answer you are looking for, please contact us via Whatsapp located at the bottom of your screen during business hours, Monday to Friday, 9am to 5pm or feel free to send us an email at geral@palubrand.com . We are always happy to help.
PALU is a clothing brand designed with lovers of the sea and the surfing lifestyle in mind. Highly focused on producing environmentally friendly products and contributing to reducing textile waste. It produces all its items in Portugal under the principles of slow fashion through timeless pieces, made with noble and durable fabrics.
Open the article you want to choose. Click on “what size to choose” and access our size guide. Here, you will find which sizes are most suitable for you, depending on your height.
No, at the moment we only sell online, in e-commerce format. However, sporadically, we are present in markets across the country. We communicate our presence there, in advance, on our social networks and by email, to our subscribers. Furthermore, you can find some of our items at resellers and specialty stores such as hang5, SANTOLOCO and banapraia!
Payments
Simply visit our online store and browse our selection. Add the items to the cart and follow the checkout instructions. If you have questions, you can send us a message and we can help you!
We accept various forms of payment such as debit/credit cards; PayPal; bank transfer or even MBWAY.
Shipping and Returns
We ship nationally and internationally. Shipping to the national territory is free on purchases over €45. Smaller purchases will cost €4.5. Delivery to the same territory will be carried out within a maximum period of two working days after payment. International shipments have different costs depending on the destination, so you will know the shipping cost at checkout.
Yes, we accept free exchanges and returns within a maximum period of 30 days after the date of purchase, if the item(s) are in the same condition as when shipped. For more information, you can consult our return policy.
Support
You can contact our customer support center via WhatsApp (910 794 836) or by sending an email to design@palubrand.com .
Community
Yes we do. We have some products resulting from partnerships such as iPhone cases with Cooland and t-shirts with Santoloco. We are always open to partnership opportunities. If you are interested in collaborating with us, send us an email at design@palubrand.com so we can discuss it.
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